How often does your company check to see if marketing, social media, sales, and service are on the same page? In other words, does the picture in your menu match what the kitchen delivers?

Is your company casting a cryptic net by confusing customers with internal jargon they are unfamiliar with? If so, then maybe it’s time to get everyone on the same page!

Companies often search high, and low for ways to improve. Sometimes, theanswers are in broad daylight!

Often times companies lighten their hourly workloads by casting time-consuming responsibilities over to customers. Are you sure this is the type of customer experiences you want to create?

Buyers appreciate companies that make their jobs easier. What are some of the ways your company can streamline the buying process for your customers?

Professional sports use slow motion technology to assist with accurately analyzing gametime activity. Imagine the improvement opportunities businesses could uncover by seeing transactional activities in slow motion?

How does your corporate culture teach, train and coach associates on delivering sincere customer gratitude? Should leaders leave expressions of appreciation up to chance, or certainty? 

This one-minute question invites you to double check your stated expectations, against what the customer actually experiences. Do they match up? Do they marry with each other? Do they connect?

This one-minute question invites you to double check your stated expectations, against what the customer actually experiences. Do they match up? Do they marry with each other? Do they connect?

Today we zip through a 60-second challenge asking you to be the customer. Simply ask yourself, as the customer, do I clearly understand the what, when, where, and how this transaction is happening?

The Sales Force, and Customer Service Department interact with customers more than any other personnel, yet their input is often ignored in board room planning sessions. How often does your company use ideas from the teams who deal with your cu...

When was the last time you asked a customer what they did not appreciate about doing business with your company? This OMOQ installment invites you to discover customer-pleasing corrections, simply by consistently asking customers a loaded quest...

We spend this next minute questioning the consistency of seeing things through to the end. Are you streaking customer projects to the twenty-yard line, and then disappearing for a few days, forcing customers to poke you, nudge you, and tug at y...

How much emphasis are we placing on respecting customer time, and money? Should we design service departments, or stewardship departments?

Today’s one-minute trip looks at customers who may be left wondering if we just heard them, or if we are really listening to them? What say you?

This 60-second chin-rubber asks us to contemplate how much time we devote to deeply thinking about our business? Copying & pasting, and clicking & dragging have their place in business, but how often is critical thinking the horse that ...

Our one-minute adventure focuses on our aptitude for doing a little upstream swimming. Is following conventional wisdom always the right direction?

Our one-minute journey looks at the epicenter of who receives the majority of the benefits from the services you render? Do you put more emphasis on having your services benefit external customers, or internal associates?

Join us October 22nd for our new format called One Minute One Question. We ask…you answer!

Understanding the causes of bad customer experiences has been my focus for 35 years. Learning how to identify, avoid, correct, and reverse these experiences has been my passion.Buyers are starving for business partners that can simplify ...

#3bti5m #3biztips How many well-intentioned thoughts never convert into actions? Better yet, how many times do we convince ourselves that we actually executed these actions?After 35 years of closely observing various business s...

Companies like having “LEADERS” on their team. So do customers. Leadership gets in front of the mission, and then leads. Customers pay good money for business stewards who can manage their purchases in the same fashion. Considering...

Kelly Johnson shares her commitment to making a difference for people, and the for the future.Athlete. Competitor. Creator. Founder. Philanthropist. Fundraiser. Giver. Kelly Johnson deserves all these descriptions. However, “Encourager”...

Do you live to work, or work to live? No matter what your answer is, we encourage you to adopt a healthy balance between life and work.Have you ever given this topic much thought? After all, automobiles give us years of extended service...

What usually happens when wholesale vendors reduce decision complexities for retail buyers? The answer is growth. Why? How? Join us as we take a look at these answers. In Episode 226 we highlighted a concept we put to the test with...