We spend this next minute questioning the consistency of seeing things through to the end. Are you streaking customer projects to the twenty-yard line, and then disappearing for a few days, forcing customers to poke you, nudge you, and tug at y...

How much emphasis are we placing on respecting customer time, and money? Should we design service departments, or stewardship departments?

Today’s one-minute trip looks at customers who may be left wondering if we just heard them, or if we are really listening to them? What say you?

This 60-second chin-rubber asks us to contemplate how much time we devote to deeply thinking about our business? Copying & pasting, and clicking & dragging have their place in business, but how often is critical thinking the horse that ...

Our one-minute adventure focuses on our aptitude for doing a little upstream swimming. Is following conventional wisdom always the right direction?

Our one-minute journey looks at the epicenter of who receives the majority of the benefits from the services you render? Do you put more emphasis on having your services benefit external customers, or internal associates?

Join us October 22nd for our new format called One Minute One Question. We ask…you answer!

Understanding the causes of bad customer experiences has been my focus for 35 years. Learning how to identify, avoid, correct, and reverse these experiences has been my passion.Buyers are starving for business partners that can simplify ...

#3bti5m #3biztips How many well-intentioned thoughts never convert into actions? Better yet, how many times do we convince ourselves that we actually executed these actions?After 35 years of closely observing various business s...

Companies like having “LEADERS” on their team. So do customers. Leadership gets in front of the mission, and then leads. Customers pay good money for business stewards who can manage their purchases in the same fashion. Considering...

Kelly Johnson shares her commitment to making a difference for people, and the for the future.Athlete. Competitor. Creator. Founder. Philanthropist. Fundraiser. Giver. Kelly Johnson deserves all these descriptions. However, “Encourager”...

Do you live to work, or work to live? No matter what your answer is, we encourage you to adopt a healthy balance between life and work.Have you ever given this topic much thought? After all, automobiles give us years of extended service...

What usually happens when wholesale vendors reduce decision complexities for retail buyers? The answer is growth. Why? How? Join us as we take a look at these answers. In Episode 226 we highlighted a concept we put to the test with...

Societal trends continue to replace, and affect the best practice mindsets of the 2024 marketplace.Paying attention, listening, hearing, and delivering exceptional customer service is fading into the 2024 sunset. Why? There could be man...

Simple. Logical. Satisfying. Desired. So why is common sense often overlooked by companies?Company-centric enterprises often bypass logical, and customer-pleasing processes in favor of the almighty dollar. Customer-centric businesses of...

Tiffany Luck shares valuable insights about her journey to become a business owner.We are privileged to hear this story of vision, self-confidence, planning, determination, bouncebackability, and regret. It all started by embracing work...

Behind the scenes, “mindsets” create the rudder for the majority of business leadership.Rigid dispositions can benefit, or damage companies. Closed mindedness is one of those damaging postures that can play havoc with delivering healthy...

Respecting customers hinges on putting their time in the middle of the spotlight.Vendor multitasking has become a “sticky” topic for many customers. Why? Because vendors blatantly performing multiple tasks during customer-engagement is ...

Sometimes, the answers to business longevity are tucked inside simplicity.Far too many businesses enter the “Business Boneyard” prematurely. Many of these early marketplace departures result from the lack of using “best practices.” Toda...

Sometimes, we need to ask different questions to get the answers we are looking for. Let’s be honest, in business we all face adversity. Additionally, we all need to be able to bounce back after experiencing these adversities. The c...

Enjoy these three business takeaways that resulted from some creative observation at a recent holiday gathering.Life and work have so many behavioral similarities. After all, at the center of every human interaction is an “experience.” ...

Is our advice coming from rock-solid business voices?Today we lean into the sources we select to influence our business behavior. With so many options, so much cyber noise, and so many personalities, are we actually gravitating to healt...

Today we look at the “golden thread” of business.     Time is a broad topic that can be valued, or wasted. What happens when we waste customer time? Do we give enough credence to thinking about the ways we waste customer ...

How can we use God’s Word to deliver customer-centricity?Today we glean some excellent business guidance from the scriptures. God’s Word is packed with unshakeable wisdom we can use in our business endeavors. Today we share the “P234” m...

First encounters carry enormous weight in the Experience Economy.If we stop and think about our own lives, it becomes easy to recall situations where we were initially greeted with a jarring dose of “Bad Mojo.” Whether we were taken aba...