SimpleBiz360™ Podcast
The SimpleBiz360™ Podcast focuses on inspiring continuous improvement. Our content features "One Minute One Question" shorts, interviews, and monologues designed to ignite contemplation, and action.
Podcasting since 2019 • 414 episodes
SimpleBiz360™ Podcast
Latest Episodes
When was the last time you read a book about improving business skills? OMOQ #151
Imagine reading one business skill-building book with a goal of obtaining three take-aways? Imagine doing this once a month for 12 months? With 36 new skills sets in one year, imagine the goals you could achieve, the raise you could get, or the...
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Episode 151
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0:50
How often do you talk to your customers? OMOQ #150
Our fast-paced business world is moving further away from this principle. What would happen if we made a deliberate effort to talk with our customers? It's a simple question about a lost art! We encourage you to carve out some time to bond with...
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Episode 150
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0:59
Is role playing a significant part of your customer service training? OMOQ #149
Imagine a high school football team that never practices, and only shows up to the games. They would be a disaster. Now replace the football team with your customer service team. Why do we let customer service reps play the game, without practi...
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Episode 149
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0:49
Are you managing customer experiences for your products and services? OMOQ #148
Business is a two sided coin. One side is what you sell. The other side is how you sell it. Each side of that coin creates customer experiences. Is your company actively dissecting all of the experiences you create? Are you sometimes overlookin...
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Episode 148
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0:52
Do you identify and manage customer touch points? OMOQ #147
Transactions have routine components that are common with most every sale. Many of these components involve interaction with the customer. These are commonly called touch points. Do you know how many touch points are in your routine selling pro...
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Episode 147
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0:55
