SimpleBiz360™ Podcast
The SimpleBiz360™ Podcast focuses on inspiring continuous improvement. Our content features "One Minute One Question" shorts, interviews, and monologues designed to ignite contemplation, and action.
Podcasting since 2019 • 309 episodes
SimpleBiz360™ Podcast
Latest Episodes
Is your CSR team proactive-centric? OMOQ #47
Simply put…do you teach CSR mechanics that emphasize getting to the customer, before they get to you? Imagine the depth of customer satisfaction if your company aimed at this target?
•
Episode 47
•
0:58
Are you forcing customers to unnecessarily do Red Zone Tugging? OMOQ #46
Red Zone Tugging (RZT) is one of the largest contributors to customer defections. Perhaps today is the right time to investigate if your business is infected with RZT?
•
Episode 46
•
0:57
Do you want to improve your customer experience deliverables? OMOQ #45
Continuous Improvement can be fun and lucrative. All it takes is a mindset that hinges on asking, thinking, identifying, researching, listening, observing, trying, applying, or frying.
•
Episode 45
•
0:54
Do you deliberately put customer needs ahead of company needs? OMOQ #44
This mindset personifies a customer-centric culture that delivers excellent satisfaction. Buyers reward vendors who deliver customer-first service. Want more repeat and referral business? If so, then start reshaping your service model today!
•
Episode 44
•
0:55
