SimpleBiz360™ Podcast
The SimpleBiz360™ Podcast focuses on inspiring continuous improvement. Our content features "One Minute One Question" shorts, interviews, and monologues designed to ignite contemplation, and action.
SimpleBiz360™ Podcast
Latest Episodes
Are you careful to make claims instead of assertions? OMOQ #172
In today’s world, so many buyers have one eyebrow up when they meet with vendors. A classic, and easily detectable mistake is when vendors rely on assertions instead of claims. What’s the difference? A claim is a statement that can be backed up...
Do you put emphasis on punctuality in business? OMOQ #171
I learned a valuable, and painful lesson years ago. I met three customers for important lunch, and for the second time, I was 15 minutes late. Little did I know that the leader of the customer group was an ex-marine, and punctuality was a stand...
Would your customers describe your business as being polite? OMOQ #170
This concept may get a chuckle or two. However, this operating tenant is often times skimmed over in the board rooms and training rooms. The customer experience is set on the right axis if the vendor displays genuine politeness. This is especia...
Are you baking consistency into your business model? OMOQ #169
Customers find great comfort when their vendors operate in patterns that are consistent, and good for the customer. Inconsistency is one of the most common occurrences in business today. The companies that flourish are those that operate with a...
Are you consistently winning the middle in business? OMOQ #168
Successful businesses don’t live on the extremes where people either really like you, or really dislike you. Successful businesses, learn how to win the middle staying away from the exterior. Utilizing the tenants of professionalism is the best...
