SimpleBiz360™ Podcast
The SimpleBiz360™ Podcast focuses on inspiring continuous improvement. Our content features "One Minute One Question" shorts, interviews, and monologues designed to ignite contemplation, and action.
Podcasting since 2019 • 337 episodes
SimpleBiz360™ Podcast
Latest Episodes
How can companies create more AHA moments for customers? OMOQ #75
Are you in need of some additional ‘WOW” factors in your business presentations to customers? One of the coolest ways to do this is to search your facts, features, and benefits vault for things you have never communicated to customers. Once dis...
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Episode 75
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0:58
Does your company ever examine how customer perceptions can become customer realities? OMOQ #74
Perception and facts often compete for the truth. Perhaps it is time to start examining the perceptions customer have of your business, and the services that are delivered. Often times companies lose customers just because their bad impressions...
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Episode 74
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0:56
Is your company processing and returning all customer voice mails? OMOQ #73
Some research suggests the need to create 12 positive experiences in order to negate the effects of one bad experience. 12-1 odds are a mighty hill to climb. Unreturned voice mails contribute to making that hill. Are you sure you want to let vo...
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Episode 73
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0:55
Would customers describe your company as a CANDO, or CAN’T DO business? OMOQ #72
Flexibility. Creativity. Willingness. Finding solutions that solve unique issues. Going the extra mile. Never saying never. Do these descriptions sound like your company? If not, imagine what kind of repeat and referral business you could attra...
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Episode 72
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0:59
Does your company manage by looking at mirrors, or by looking through windows? OMOQ #71
Mirrors fill a board room during an inter-company meeting. Edicts are laid down, and attendees are told to reflect what the C-level demands. Imagine what would happen if companies abandon that reflective mindset, and exchanged it with an outwar...
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Episode 71
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0:56
