SimpleBiz360™ Podcast
The SimpleBiz360™ Podcast focuses on inspiring continuous improvement. Our content features "One Minute One Question" shorts, interviews, and monologues designed to ignite contemplation, and action.
Podcasting since 2019 • 335 episodes
SimpleBiz360™ Podcast
Latest Episodes
Is your company processing and returning all customer voice mails? OMOQ #73
Some research suggests the need to create 12 positive experiences in order to negate the effects of one bad experience. 12-1 odds are a mighty hill to climb. Unreturned voice mails contribute to making that hill. Are you sure you want to let vo...
•
Episode 73
•
0:55
Would customers describe your company as a CANDO, or CAN’T DO business? OMOQ #72
Flexibility. Creativity. Willingness. Finding solutions that solve unique issues. Going the extra mile. Never saying never. Do these descriptions sound like your company? If not, imagine what kind of repeat and referral business you could attra...
•
Episode 72
•
0:59
Does your company manage by looking at mirrors, or by looking through windows? OMOQ #71
Mirrors fill a board room during an inter-company meeting. Edicts are laid down, and attendees are told to reflect what the C-level demands. Imagine what would happen if companies abandon that reflective mindset, and exchanged it with an outwar...
•
Episode 71
•
0:56
Do you still provide quality service even after you got paid for the job? OMOQ #70
To some companies, servicing really kicks into high gear after the sale. Why then? Because those companies realize that the repeat and referral pot of gold awaits them, when their paying customers feel they are being cared for after the sale. W...
•
Episode 70
•
0:59
Is it time for your organization to purge some stinkin thinkin? OMOQ #69
We have all witnessed companies that aren’t flexible. They defend their legacy procedures as a badge of honor, and claim they have been doing business the same way for decades. For some companies that is their hallmark. For others, it is going ...
•
Episode 69
•
0:53
