After three and half decades of examining bad customer experiences, three business behaviors consistently appear at the epicenter of all that goes wrong.In the end, customer satisfaction, and business growth, comes down to executing thr...

#3bti5m #3biztips How many well-intentioned thoughts never convert into actions? Better yet, how many times do we convince ourselves that we actually executed these actions?After 35 years of closely observing various business s...

Companies like having “LEADERS” on their team. So do customers. Leadership gets in front of the mission, and then leads. Customers pay good money for business stewards who can manage their purchases in the same fashion. Considering...

Kelly Johnson shares her commitment to making a difference for people, and the for the future.Athlete. Competitor. Creator. Founder. Philanthropist. Fundraiser. Giver. Kelly Johnson deserves all these descriptions. However, “Encourager”...

Do you live to work, or work to live? No matter what your answer is, we encourage you to adopt a healthy balance between life and work.Have you ever given this topic much thought? After all, automobiles give us years of extended service...