SimpleBiz360™ Podcast
The SimpleBiz360™ Podcast highlights customer-pleasing, overlooked and ignored business principles rooted in common sense. Each 10-20 minute release strives to deliver insightful questions, impactful ideas, and infotainment quality.
Podcasting since 2019 • 267 episodes
SimpleBiz360™ Podcast
Latest Episodes
What If Customer Stewardship Replaced Customer Service? OMOQ-5
How much emphasis are we placing on respecting customer time, and money? Should we design service departments, or stewardship departments?
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Episode 5
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0:56
One Minute One Question (Q4): Did You Ever Consider the Differences Between Listening and Hearing?
Today’s one-minute trip looks at customers who may be left wondering if we just heard them, or if we are really listening to them? What say you?
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Episode 4
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0:55
One Minute One Question (Q3): Have You Ever Challenged Yourself to Do More Thinking?
This 60-second chin-rubber asks us to contemplate how much time we devote to deeply thinking about our business? Copying & pasting, and clicking & dragging have their place in business, but how often is critical thinking the horse that ...
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Episode 3
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0:59
One Minute One Question (Q2): Did Your Ever Consider Swimming Upstream?
Our one-minute adventure focuses on our aptitude for doing a little upstream swimming. Is following conventional wisdom always the right direction?
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Episode 2
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0:52
One Minute One Question (Q1): Is Your Business Company-Centric or Customer-Centric?
Our one-minute journey looks at the epicenter of who receives the majority of the benefits from the services you render? Do you put more emphasis on having your services benefit external customers, or internal associates?
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Episode 1
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0:45
