SimpleBiz360™ Podcast
The SimpleBiz360™ Podcast focuses on inspiring continuous improvement. Our content features "One Minute One Question" shorts, interviews, and monologues designed to ignite contemplation, and action.
Podcasting since 2019 • 272 episodes
SimpleBiz360™ Podcast
Latest Episodes
Are Your Deliverables Matching What You Promoted? OMOQ-10
This one-minute question invites you to double check your stated expectations, against what the customer actually experiences. Do they match up? Do they marry with each other? Do they connect?
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Episode 10
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0:51
Does Your Business Communicate Expectations to Customers? OMOQ-9
Today we zip through a 60-second challenge asking you to be the customer. Simply ask yourself, as the customer, do I clearly understand the what, when, where, and how this transaction is happening?
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Episode 9
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0:51
How Often Do You Ask Sales and Service Personnel for Improvement Ideas? OMOQ-8
The Sales Force, and Customer Service Department interact with customers more than any other personnel, yet their input is often ignored in board room planning sessions. How often does your company use ideas from the teams who deal with your cu...
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Episode 8
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0:50
How Often Do You Learn from Customers? OMOQ-7
When was the last time you asked a customer what they did not appreciate about doing business with your company? This OMOQ installment invites you to discover customer-pleasing corrections, simply by consistently asking customers a loaded quest...
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Episode 7
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0:42
Are You a Business Streaker or Results Finisher? OMOQ-6
We spend this next minute questioning the consistency of seeing things through to the end. Are you streaking customer projects to the twenty-yard line, and then disappearing for a few days, forcing customers to poke you, nudge you, and tug at y...
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Episode 6
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0:59
