SimpleBiz360™ Podcast
The SimpleBiz360™ Podcast focuses on inspiring continuous improvement. Our content features "One Minute One Question" shorts, interviews, and monologues designed to ignite contemplation, and action.
Podcasting since 2019 • 410 episodes
SimpleBiz360™ Podcast
Latest Episodes
Do you identify and manage customer touch points? OMOQ #147
Transactions have routine components that are common with most every sale. Many of these components involve interaction with the customer. These are commonly called touch points. Do you know how many touch points are in your routine selling pro...
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Episode 147
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0:55
Does your company aim at exceeding customer expectations? OMOQ #146
Customers can sense when companies are setting the service bar at a bare minimum. The companies that aim higher elevate the customer experience, and will benefit from an abundance of repeat and referral business. Avoid being “run of the mill” a...
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Episode 146
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0:52
Do you make changes to your company before, or after hearing customer complains? OMOQ #145
One of the hallmarks of top tier companies is to anticipate the wants, and needs of customers. if your company routinely assesses the necessary components of customer success, you will always be one step ahead of creating bad experiences. Antic...
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Episode 145
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0:59
What are 1% multipliers, and how do they work? OMOQ #144
Sometimes a series of small changes help you deliver better customer satisfaction , rather than making wholesale, sweeping changes. When was the last time you sat down to identify 10 or 15 improvements you could make on your website? When...
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Episode 144
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0:48
How can they use of courtesy communication improve the health of your business? OMOQ #143
Voluntary communication from the vendor is a display of good stewardship in action. Customers want to know that their money is being spent wisely. Vendors demonstrate good stewardship by sending voluntary information designed to educate, inform...
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Episode 143
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0:58
