
SimpleBiz360™ Podcast
The SimpleBiz360™ Podcast focuses on inspiring continuous improvement. Our content features "One Minute One Question" shorts, interviews, and monologues designed to ignite contemplation, and action.
Podcasting since 2019 • 326 episodes
SimpleBiz360™ Podcast
Latest Episodes
Does your company deliberately initiate customer greetings? OMOQ #64
This sounds like a funny question! However, the reality is sad. So many companies don’t train their associates to be greeting initiators. When we bypass the chance to greet first, we are often starting the transactional experience as thought th...
•
Episode 64
•
0:55

Are you actively noticing any potential business improvements from everyday life? OMOQ #63
Our surroundings are filled with observations and conversations that can reveal potential improvements for our businesses. All we have to do is look, listen, and think! Are you in? If not, you are possibly missing some cool, easy, and impactful...
•
Episode 63
•
0:52

What one change can be implemented today, that will create happier customers tomorrow? OMOQ #62
One. Just one. Today. There is low-hanging improvement opportunity fruit all around us. We invite you to grab a pen, paper, find a quiet space, and we are confident you can find an easy, customer-pleasing improvement in 30 minutes of thought. O...
•
Episode 62
•
0:48

Is your company merely taking orders, or creating experiences? #61
Like it or not, consumers are gauging the purchasing process through the lens of experience. Every word, motion, action, or inaction, seems to be subject to an experience scorecard. If your company is not buying into this, you are most likely l...
•
Episode 61
•
0:53

Does your company have a mindset to routinely update customers? #60
Be the customer from time-to-time. Thank about how your products, and services affect the buyer. As you peer through the user lens, ask yourself what you would want to know. This periodic exercise can be fun, and beneficial to your bottom line!...
•
Episode 60
•
0:54
