SimpleBiz360™ Podcast
The SimpleBiz360™ Podcast focuses on inspiring continuous improvement. Our content features "One Minute One Question" shorts, interviews, and monologues designed to ignite contemplation, and action.
Podcasting since 2019 • 320 episodes
SimpleBiz360™ Podcast
Latest Episodes
Would customers describe your company as being problem-solvers, or problem-skippers? OMOQ #58
Solving customer problems requires a rolling up of the sleeves, managing the details, and finding a workable solution. This can be hard work requiring patience, diligence, and research. Is this your company? If not, should it be?
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Episode 58
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0:59
Do you have a “Continuous Improvement Team” (CIT) within your company? OMOQ #57
CIT units are a valuable corporate component that can offer insight to necessary changes. As many athletic coaches have said, “if we are not striving to always get better, we are getting worse.” Why? Because competitors who use CIT units will s...
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Episode 57
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0:59
How many times do you catch yourself finishing customer sentences? OMOQ #56
Most customers like it when vendors display good listening skills. Vendors have heard plenty of customer feedback, and many times the feedback is very similar. As a result, the vendors start to finish the customer sentences in hopes of speeding...
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Episode 56
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0:55
Has over-talking become a habit in your business conversations? OMOQ #55
Very few customers admire vendors that talk over them. Humans have two ears to listen, and only one mouth to speak. If over-talking is overtaking your customer interactions, then maybe it’s time to let listening overtake talking?
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Episode 55
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0:58
Is your important business correspondence beginning to resemble casual text messages? OMOQ #54
Business writing skills are deteriorating quickly. As we drag societal norms into business, our letters and emails are filled with cryptic acronyms, incomplete sentences, and confusing messages. Where are you in this mix? Where is your team in ...
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Episode 54
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0:52
