Would you describe your customer service mindset as casual, or buttoned up? OMOQ #119

What would customers say if you asked them what they thought of your customer service? Would they describe it as a lackadaisical approach to servicing orders, or a professional, well oiled machine? Talk to your customers. Be your customer. Find out what they think, and then throw away the Ladida approach and exchange it for a buttoned up approach. What say you?