SimpleBiz360™ Podcast
The SimpleBiz360™ Podcast highlights customer-pleasing, overlooked and ignored business principles rooted in common sense. Each 10-20 minute release strives to deliver insightful questions, impactful ideas, and infotainment quality.
SimpleBiz360™ Podcast
Episode #260: THE SUMMARY OF 35 YEARS
After three and half decades of examining bad customer experiences, three business behaviors consistently appear at the epicenter of all that goes wrong.
In the end, customer satisfaction, and business growth, comes down to executing three simple tasks. Consistently say “YES” to three basic tasks, and enjoy the business health that will follow.
1. Acknowledge each customer inquiry.
2. Follow up on each customer inquiry.
3. Follow through on each customer inquiry.
Thank you for listening to, and watching our podcasts over the past five years. We hope the mindset of “continuous improvement” will become your business partner. Cheers!
