SimpleBiz360™ Podcast
The SimpleBiz360™ Podcast focuses on inspiring continuous improvement. Our content features "One Minute One Question" shorts, interviews, and monologues designed to ignite contemplation, and action.
SimpleBiz360™ Podcast
Latest Episodes
Do you search for the reasons why customers stopped doing business with your company? OMOQ #193
Search is the optimal word. Customers will very rarely tell you that they are leaving, and why they are leaving. You have to go find the information, filter it, investigate, and then fix it. The cost to reinvent a lost customer is far too expen...
Does your company pay for repairing self-inflicted mistakes on customer jobs? OMOQ #192
It sounds like a funny question right? The truth is, many companies try to pass self-inflicted repair costs onto customers. This video highlights one of the many times I’ve seen it play out in real life with customers. If you want to win custom...
Are standard operating procedures part of your company? OMOQ #191
It feels like this concept has taken a backseat over the past few decades. However, standard operating procedures are a great way to regiment your business so that you can train new associates, deliver better customer satisfaction, and create p...
Does your business correspondence contain courtesy, purpose, and action? OMOQ #190
If you’re groping as to how to begin and end an email, or phone conversation, following the CPA method will take the anxiety out of the process. Simply inject an opening salvo of courtesy, then outline the reason you are corresponding with the ...
How do you show genuine interest in the lives of your customers? OMOQ #189
Verbally cutting to the chase has become an acceptable business norm. However, in doing so, we often bypass opportunities to ask our customers about their lives. If we know they’ve battled illness, or tragedy, or have been on cool vacations, or...
