SimpleBiz360™ Podcast
The SimpleBiz360™ Podcast focuses on inspiring continuous improvement. Our content features "One Minute One Question" shorts, interviews, and monologues designed to ignite contemplation, and action.
Podcasting since 2019 • 307 episodes
SimpleBiz360™ Podcast
Latest Episodes
Do you want to improve your customer experience deliverables? OMOQ #45
Continuous Improvement can be fun and lucrative. All it takes is a mindset that hinges on asking, thinking, identifying, researching, listening, observing, trying, applying, or frying.
•
Episode 45
•
0:54
Do you deliberately put customer needs ahead of company needs? OMOQ #44
This mindset personifies a customer-centric culture that delivers excellent satisfaction. Buyers reward vendors who deliver customer-first service. Want more repeat and referral business? If so, then start reshaping your service model today!
•
Episode 44
•
0:55
Do you treat your vendors with the respect they deserve? OMOQ #43
Does your company culture contain a mindset that values vendor relationships. Today might be the perfect day to turn your purchasing team into a Vendor Relations Team!
•
Episode 43
•
0:58
Are you making customers play a game of circular service? OMOQ #42
Putting customers on a service merry-go-round sews seeds of discontent, and many times leads to permanent customer defections. Maybe it’s time to stop the gamers in exchange for instant servicing?
•
Episode 42
•
0:56
Do your managers use travel as an excuse for not responding to emails? OMOQ #41
Technology now provides tools that allow us to read, respond and react to customer issues with lightening speed. However, so many companies have leaders who cannot answer a simple question for 2 weeks. Why? Because they are traveling. How lame!...
•
Episode 41
•
1:00
