SimpleBiz360™ Podcast
The SimpleBiz360™ Podcast focuses on inspiring continuous improvement. Our content features "One Minute One Question" shorts, interviews, and monologues designed to ignite contemplation, and action.
SimpleBiz360™ Podcast
Latest Episodes
Does your company measure and manage consistency? OMOQ #196
Customers place high value on vendors that display reliability and consistency. If so, then why do so many companies deliver service when, and how it is convenient for them. We address this in out book. Service When It Is Convenient For Us (SWI...
Does your company manage issues with band aids or deep-dive fixes? OMOQ #195
Customer issues often repeat themselves, and carry the same characteristics time over time. Knowing this, does your company address the deeper problem of why issues are repetitive and reoccurring, or do you just try and fix the current issue wi...
Does your company deliberately aim at exceeding customer expectations? OMOQ #194
Expectations are a grossly overlooked aspect of modern business. Some companies never address expectations for customers, while many companies set few expectations. As a result, these types of businesses can easily go about servicing customers ...
Do you search for the reasons why customers stopped doing business with your company? OMOQ #193
Search is the optimal word. Customers will very rarely tell you that they are leaving, and why they are leaving. You have to go find the information, filter it, investigate, and then fix it. The cost to reinvent a lost customer is far too expen...
Does your company pay for repairing self-inflicted mistakes on customer jobs? OMOQ #192
It sounds like a funny question right? The truth is, many companies try to pass self-inflicted repair costs onto customers. This video highlights one of the many times I’ve seen it play out in real life with customers. If you want to win custom...
