SimpleBiz360™ Podcast
The SimpleBiz360™ Podcast highlights customer-pleasing, overlooked and ignored business principles rooted in common sense. Each 10-20 minute release strives to deliver insightful questions, impactful ideas, and infotainment quality.
SimpleBiz360™ Podcast
What If Customer Stewardship Replaced Customer Service? OMOQ-5
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Jeffrey Mason
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Episode 5
How much emphasis are we placing on respecting customer time, and money? Should we design service departments, or stewardship departments?
