Episode #207: DESIGNING & IMPLEMENTING PROCESS-CENTRICITY

Imagine how intimidating high-mountain roads could be, if there were no guardrails to protect cars from going off the edge? Processes deliver safety to businesses, in the same way that guardrails protect cars on dangerous roads. Designing Standard Operating Procedures (SOPs) enables our businesses to pave a multi-lane, super-highway for operational consistency, efficiency, and profitability, However, how often is the customer the main beneficiary of our process expressways? That is our question for today’s show. Episode 207 looks at the different angles we must consider when designing, and implementing process-centricity.