Episode #202: GET RID OF CIRCULAR SERVICE ASAP!

The business boneyard is full of companies that were infected with “circular” customer service! Are we taking customers on a never-ending journey, that seems full of lip service, and zero action? Like a mouse on a wheel, many customers experience the ugliness of pursuing service, only to find their efforts lead them around, and around, and around, with no resolution in sight. My wife and I just endured such a three-month journey, and it was not our first such experience. Many of us have experienced this service wheel on more than one occasion! This episode offers an invitation to search, and destroy any “circular” service that maybe infecting your company! Kick back, do a little day dreaming, and get rid of any “stinkin-thinkin” that may be leading your customer service department. The likely outcome for “circular” service providers is the business graveyard!

Transcript

Speaker 1: 0:05

Alright , Mr . Sky , let's fight to show

Speaker 2: 0:09

What a day for a daydream. All right . Loving spoonful, 1966. We are dipping back, right? It is almost the end of summer. We're enjoying the Labor Day weekend coming up. And uh , we just want you guys to kick back and just do a little daydreaming with us . Think about the concept of circular service. What do we mean by that? We just want you to kind of kick back and think is your company, are you engaged in any type of service where you're just putting a customer on a wheel like a mouse? Nobody's ever finishing the call to action, and it's just this repetitiveness a pass the buck . No one ever fixes anything. And, and you know what? I've been around so many companies that do this, have this mindset. Um, they don't know how to fix it. They haven't thought it was a problem. And we're inviting you to kind of just daydream through this today. So if you're on , you know, on your deck, on your patio, your , your couch or at the cabin, the lake, the beach, wherever you are, you know, kind of grab that piece of straw grass , put it in your mouth, look up and look up to that bright blue sky like we have on the back of the , uh, wall here. And just, you know , do a little daydreaming about this because this can really kill businesses. If you are with a company that's passing the buck, doing all these types of circle jerks and you're not ever providing the service for your customer that you need to provide, then you've gotta fix it. And in fact, you know, my wife and I just went through this with one of our personal purchases. Three months it took us to, to stop the circle jerk. We were, we were in the midst of week after week. We talked to new people. They would continually pass the buck. No one would ever just hit the finish line, put that replacement part in a package and send it off to us. I wrote the president of the company on LinkedIn. We called, we wrote, we called, we texted, and finally three months later, we got somebody to put that replacement part in a box and we repaired that product ourselves. And, you know, it's just a shame. But , and there's too much of this going on and, you know, we just invite you to think, Hey, is my company doing this to customers? Think about some situations. And if it is, the experience economy begged you to fix it. 'cause the experience economy is measuring the, the , you know, the metrics are different now, and in many cases they're measuring the success of what you did for them. Whether it's a product or service. It's the how you did it almost overshadowing, overshadowing the what you did or what you provided for them. It's how you went about doing it. Well , so we invite you to join us. This is the kind of stuff we talk about every week on 28 listening platforms on YouTube, on , um, rumble tv. We, we invite you to join us. It's cost free . Everything that we're talking about is just rooted in common sense. It's simple, simple stuff. That's why we call our company Simple Biz 360. We love to simplify the business process and help you , um, really , uh, come out with some, you know, thought provoking , um, after effects of watching this short little five minute , uh, podcast. So we appreciate you being here today. Like we said, love and spoonful daydreaming. You'll find it right on the , uh, upper right hand corner of the YouTube experience. And folks, have a great end to the summer and we will see you in 168 hours .