SimpleBiz360™ Podcast

Episode #154: THE PROFITABLE ROI OF 3P BIZ INSURANCE

September 29, 2022 Jeffrey Mason Season 3 Episode 154
SimpleBiz360™ Podcast
Episode #154: THE PROFITABLE ROI OF 3P BIZ INSURANCE
Show Notes Transcript

We share an inexpensive, effective and rarely mentioned business insurance policy in this “3 Biz Tips in 5 Minutes” episode.

Unnecessary chaos and calamity? Consistent margin erosion? Continuous customer defections? Ugly balance sheets? If our businesses look and feel like this, we should consider taking out some 3P insurance? Join us for a fun, fast and foundational broadcast that zooms by so fast that your hot cup of coffee is still steaming when the show is over! If you take cream in your coffee, then you will be glad with our “Lost in The Shuffle” track featured at the end of the podcast. Enjoy!



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Speaker 1:

Hey guys, the three Ps of customer service. Join us.

Speaker 2:

All right, Mr. Simple bi Sky list guide to show.

Speaker 1:

Hello everybody. Jeff Mason, simple biz three sixty.com. I'm your host of Simple Biz 360 podcast. And guess what? Tomorrow, September 30th, 2022, we are gonna have our book on Audible, so you can not only get it in the Kindle and paperback edition, but you'll be able to get it on audio as well. So we're gonna talk about the three P's of customer service today. And, um, listen, this is really a cool show for me to do because I've been in charge of two customer service departments and there's a common mistake that's made that I learned a long time ago to reverse and make sure that I'm putting the first p uh, in the position of a horse that's pulling the cart. That's a second p first P is procedure. Make sure you, you, you bring order to what could be chaos. Make sure you give your CSRs a roadmap to follow. If you've got an order entry, um, you know, policy or program in place and it's got six steps, make sure they're crystal clear on those six steps. A lot of companies make the mistake of letting personality run the customer service show, and I am all for personality, but I say make that your second P, right? Let the horse, which is procedure, pull the cart and in the cart is your personality. Let that person's, um, special. You know, uniqueness flourish. Let it blossom. Let it let them share that connectivity with customers. Build that bond with customers. If it's a, if it's a phone type of customer service entity, but you don't wanna strip that from'em, just don't let that be the lead horse pulling the actual, you know, service you want. Procedure, then personality. Now, how does this protect you? Well, most of all, it protects your customers. They begin to see, hey, there's a consistency here. There's a reliability factor here. These guys do the same things every time and I have very few problems. So what does it do on the business side? It lowers your problems, which lowers margin erosion, which heightens profitability. So you get to retain a lot more of your profits by putting procedure in front of that customer service personality. And then it protects your customer and it protects your business. It's that simple, guys. It, it really is. So I just wanted to drop that, uh, off to you today. This is gonna be a segue for our next show. And you know what, uh, we do a loss on the shuffle track at the end of every show. And, and today it's, um, so glad right by, uh, Cream. And if you've never heard Cream, I mean Cream is first super group, probably in rock and roll ever formed. In 66, they did their last concerts, um, in England at, I wanna make sure I get this right, the Royal Albert Hall in London. And then they came back in 2005 and Jack, Bruce, Ginger Baker, and the great era clapped and got together again and for two nights, staged that concert again. Their final concert from 68, they kind of bottled up and put it together in 2005. So we're giving you that live edition from 2005 May 6th, Royal Albert Hall in London. Thank you folks. We will see you in 168 hours.