Business improvement ideas are everywhere! We just need to be open to soaking up and soaking in our own surroundings and experiences. Becoming a “Transactional Sponge” is the art of looking, listening, processing, and then taking away & transferring the lessons learned over to our businesses! This discipline can be simple, fun, refreshing, transformative and impactful. If we sincerely want to improve the results of our businesses, we need to strongly consider improving the “how” we do business!
Business improvement ideas are everywhere! We just need to be open to soaking up and soaking in our own surroundings and experiences. Becoming a “Transactional Sponge” is the art of looking, listening, processing, and then taking away & transferring the lessons learned over to our businesses! This discipline can be simple, fun, refreshing, transformative and impactful. If we sincerely want to improve the results of our businesses, we need to strongly consider improving the “how” we do business!
Hey guys, three business tips in five minutes, tune in, take away and transfer. We'll see you in a few.
Speaker 2:All right. Simple sky to show.
Speaker 1:Hello everybody. Jeff Mason, your host of simple biz, 360 podcast. We are on another installment today of three business tips in five minutes today, we're doing tune in takeaway and transfer the customer experience, right? That's what we're all about, right? If you wanna improve the results of your business, prove the, how you do business. So first things first let's have this, um, uh, this attitude of tuning in wherever you are, whatever you're engaged in, we really encourage you to become a transactional sponge, right? Whether it's your business that you're working on, or you're just in a store or, you know, or on the phone with another company, be a transactional sponge. What are you actually listening to seen absorbing and filtering? Is there anything there that looks like you could learn a lesson from good or bad, right? And then travel with a notepad if you're out and about have a notepad in the car. So you can write some of these ideas and these, these, um, you know, inclinations and these discoveries, you can write it down when it's fresh on the top of your mind. So you don't forget it, then. Excuse me, then the takeaway, right? What's the takeaway. Is there anything from this experience that we can plug into our own businesses that have similar, um, mechanics to it? Now give you a perfect example. And I've used this before. Let's let's take a look at the restaurant. Business was in the, was in a restaurant. Young lady comes up with two women. She goes to seat these women at an elevated booth. And this woman's got a walks with a cane. She's got a, you know, hitch in her walk. And this young lady says, okay, um, here's your seat right here? And the, the woman with the cane says, Hey, I'm sorry, I can't get my hip up there. Is there any way I could sit? We could sit at this four top that's on level ground. That's empty. The young lady responds by saying, no, I'm sorry. I can't seat anybody there for 30 minutes and wrong answer. That's just terrible. Or how about the other day? My wife and I go into a restaurant right? Summer day. Beautiful four top with the sun pouring in through a window, or there's another four top in the back in this real dark mysterious, like cozy corner, right. Looked great for a February afternoon. But here we are in the middle of July and there's nobody in the restaurant other than one other couple back there in the cozy corner. And this young lady takes us back to the dark cozy corner. And I say, Hey, you know, what, is there any way that we could sit up at the four top that's right in the light there. And she okay. Rolls her eyes, duh, duh takes us over there, you know, unwillingly. And you know, here's my point. I, I, I realize restaurants have this equity thing, you know, they wanna alternate tables. So the weight staff gets a fair amount of tables, but there's gotta be another way because missing in this process is the customer. Why not ask if I was that restaurant owner, I'd say, uh, sir, would you prefer this table in the light where it's pouring in on you or you want that, you know, table way back in the corner. And then I would be able to say what I want, right. But we're, we're, we're, you know, so the question here and the takeaway is, is there anything that, that I'm doing in my business or we are, we're doing in our businesses that mirror or mimic or behave or feel like what this lady felt like when she couldn't get another table, she had to swing, you know, basically that young lady said, Hey, ma'am, if you're gonna eat here today, you better learn how to swing that hip up on that elevated booth. I mean, is that really the message we want to be sending? So again, is there takeaways, lessons learned? Where can we apply it in our businesses? And then it's the art of transferring that lesson learned, understanding our businesses enough, knowing what's going on well enough to look into our mechanics, look into our customer service, um, machinations and figure out, you know, could I learn a lesson here? Could I prevent one of our customers from feeling like that lady with the cane? All right. So a couple bonuses management by walking around management, by wandering around M BWA read about it in a Tom Peters book, basically it's suggesting you mingle within your business network, get to know your machinations and your company and, and how things work. And then any changes you make, are you funneling those changes to the company? Or are you funneling'em to the customer? I say funnel them to the customer because I, I get making life easier for your employees and your company. But if you're doing it at the expense of creating a hardship for the customer ant wrong answer, now we're gonna leave you with attune today. That's verbal irony all over the place. Peter Paul and Mary started 1961. They kind of helped re-energize this, uh, folk revival. Uh, but they did a little poke at rock and roll cuz they noticed rock and roll was kind of hijacking a little bit of the, uh, folk business. So they came out with a song that actually hit number nine in the charts. Uh, I think it was like 68. I dig rock and roll music and it was kind of poking at mama's and Papas poking at Donovan from the British invasion, poking fun at the Beatles a little bit. Uh, but it really meant the opposite of what the title of the song was. And that's verbal irony. It's, you know, pretty applicable today with the geopolitical atmosphere. Wouldn't you say? But enjoy this one. Peter Paul and Mary, I dig rock and roll music. We will see you in 168 hours.